ISO 20000:2005 (IT Service Management | ITIL)

The Information Technology Infrastructure Library (ITIL), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITILv3 and ITIL 2011 edition), ITIL is published in a series of five core publications, each of which covers an ITSM lifecycle stage. 

ITILv3 underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, although differences between the two frameworks do exist.

ITIL describes procedures, tasks and checklists that are not organization-specific, used by an organization for establishing a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce (OGC) – now part of the Cabinet Office. 

Following this move, the ownership is now listed as being with HM Government rather than OGC. http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library

 

Bitshield Security Consulting, Inc. is a information security consulting firm in the Philippines offers quality service for full implementation on ISO 20000:2005 (IT Service Management | ITIL) and Vulnerability Assessment (VA) and Penetration Testing (PT) with both local and foreign consultants.   

Should you have any requirements/inquiries on this matter please feel free to call us at Tel. 654-9537 email sales@bitshield security.com of visit our website www.bitshieldsecurity.com